RTO Policies & Procedures and Documents & Templates Bundle (SRTOs 2025)
An RTO’s Policies and Procedures manual sits at the core of all of your training and assessment operations. If your Policies and Procedures manual is not compliant, it can cause a lot of errors, inconsistencies and problems for your RTO. You can now access our comprehensive Policies and Procedures manual to help you keep your RTO running compliantly!
What are RTO Policies & Procedures?
Each successful RTO has a set of policies and procedures that they follow and use to guide them in making important decisions.
Our policies and procedures manual together with the supporting forms and templates have been carefully developed to provide you with a best practice approach and to ensure compliance to the RTO Standards. The comprehensive system has been developed with a strong focus on quality outcomes and efficient practices for your RTO.
Unlike many other manuals on the market, our policies and procedures manual can be easily customised to your needs.
$3,000.00 $3,300.00
What is included in our Policies & Procedures and Documents & Templates Bundle?
As we move into 2025, we are excited to introduce our updated Policies and Procedures, fully aligned with the revised Standards for RTOs 2025. These updates are not just about compliance — they are about improving the way we operate, ensuring quality training outcomes, reducing risks, and enhancing efficiency for both staff and students.
Our value for money package includes:
- Standards for RTOs 2025 policy matrix
- RTO policies and procedures manual covering:
- Operations and Governance
- Complaints and Appeals
- Continuous Improvement
- Financial Management
- Information Technology Acceptable Use and Security
- Insurances
- Leadership and Accountability
- Legislation
- Privacy Protection
- Record Keeping and Access
- Regulatory Compliance and Reporting
- Risk Management and Internal Audit
- Terms
- Third-Party Arrangements
- Version Control
- Vision Statement
- Recruitment and Personnel
- Recruitment and Induction
- Staff Competency and Currency
- Marketing and Enrolments
- Advertising and Marketing
- Deferral, Extension, Suspension, Withdrawal and Cancellation of Enrolment
- Enrolments
- Fees and Refunds
- Issuing AQF Certificates and Outcomes
- Student Progress, Monitoring and Intervention Strategies
- Transfer of Courses
- Unique Student Identifier
- Support and Safety
- Bullying, Discrimination and Harassment
- Core Skills Support
- Critical Incident Response
- Cultural Awareness
- Individual Learner Needs
- Learners Under 18
- Student Code of Conduct
- Safe Training Environment
- Training and Assessment
- Academic Integrity
- Assessment Validation and Moderation
- Credit Transfer
- Industry Engagement
- Recognition of Prior Learning
- Training and Assessment Strategy
- Training Product Transition
- Work Placement
- Operations and Governance
- RTO Management and Operations forms and templates:
- Advertisement and Marketing templates and checklists
- Advertisement & Marketing Campaign Announcement Action Plan template
- Advertisement & Marketing Campaign Creative Brief template
- Advertisement & Marketing Review Checklist
- Course Brochure Marketing Materials Checklist
- Assessment Validation and Moderation documents:
- Assessment Moderation Checklist
- Assessment Validation Checklist
- Assessment Validation Plan
- Complaints and Appeals forms and templates:
- Appeals – Acknowledgement of Appeal letter template
- Appeals – Successful letter template
- Appeals – Unsuccessful letter template
- Appeals Form
- Complaint Form
- Complaints – Acknowledgement of Complaint letter template
- Complaints – Unwarranted letter template
- Complaints – Warranted letter template
- Complaints and Appeals Register
- Continuous Improvement documents:
- Continuous Improvement Register
- Continuous Improvement Schedule template
- Hazard Identification checklist
- Risk Management Checklist
- Suggestion and Feedback Form
- Critical Incident documents:
- Critical Incident Report Form
- Critical Incident Response Checklist
- Graduation templates and checklists:
- Certificate Document template
- Certificate Re-issue Document template
- Course Completion E-mail template
- Graduation letter template
- Issuing of AQF Certification Documentation Checklist
- Re-Issuing of AQF Certification Documentation Checklist
- Statement of Attainment template
- Industry Engagement templates:
- Industry Engagement Record template
- Industry Engagement Register
- Industry Engagement Schedule template
- Intervention Strategy templates:
- Formal Warning template
- Intervention Strategy template
- Support Plan template
- Management documents:
- Backup Schedule template
- Loan Agreement template
- Meeting Agenda template
- Organisation Chart
- Payments and Refunds forms and templates:
- Direct Debit and Payment Schedule
- Overdue Payment E-mail templates
- Overdue Payment Final Reminder letter template
- Payment Refund Form
- Staff and Trainer and Assessor forms, checklists and templates:
- Contractor Details Form
- Employee Details Form
- Position Description – Administrative & Support Staff
- Position Description – Chief Executive Officer
- Position Description – RTO Manager
- Position Description – Trainer & Assessor
- Professional Development Activity Summary
- Professional Development Plan
- Staff Archive Record
- Staff Induction Checklist
- Staff Information Release Form
- Staff Qualifications and PD Overview
- Staff Reference and Credentials Check
- Trainer and Assessor (Contractor) Agreement template
- Trainer Matrix template
- Student Enrolment & Support forms, checklists and templates:
- Cancellation letter – Expulsion template
- Cancellation letter – Non-Payment template
- CoE Training Plan template – Apprentice or Traineeship
- CoE Training Plan template – USI Exempted
- CoE Training Plan template
- Course Transfer Form
- Deferral Letter template
- Deferral, Extension, Suspension or Withdrawal Form
- Enrolment Checklist template
- Enrolment Form
- Enrolment Interview Form
- Privacy Notice
- Student Archive Record
- Student Handbook
- Student Information Release Form
- Withdrawal letter template
- Third-Party Arrangements documents:
- Third-Party Agreement template
- Third-Party Arrangement Checklist
- Training and Assessment checklists and templates (including RPL):
- Assessment Authenticity Declaration template
- Assessment Mapping template
- Assessment Plan template
- Attendance Record Form
- Learning Journal template
- Resources Comparison Report template
- Resources List template
- RPL Application Form
- RPL Assessment Mapping template
- RPL Package template
- Student Unit Evaluation Survey template
- TAS Qualification template
- TAS Short Unaccredited Course template
- Work Placement templates:
- Work Placement Agreement template
- Work Placement Inspection Checklist
- Workplace Site Visit Report template
- Advertisement and Marketing templates and checklists
Do I need get any updates?
Yes, you will get updates for 12-months from the date of purchase.
Do I need to change the Policies & Procedures manual for my RTO?
Yes, it is always best practice to customise the policies and procedures to suit your RTO’s specific needs and operations. Our templates and documents are easy to amend and understand as the framework we provide you with is written with simplicity and efficiency in mind.
Can you provide customisation for the RTO policy and procedures manual?
Yes, we can add your RTO’s logo and branding on all of the documents and templates, as we all customise it with your operational goals and specifics for you for a small fee of $299 (excluding GST).
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Do you need a Training and Assessment Strategy (TAS) that is compliant to the Standards and is easy to follow? Our TAS has gone through numerous ASQA audits and you can now have complete access to our compliant TAS document template just by clicking on the button below!
What is a Training and Assessment Strategy (TAS)?
A Training and Assessment Strategy (TAS) is a framework used by trainers and assessors to inform the training delivery and assessment approach taken by the Registered Training Organisation (RTO). The TAS is designed to meet the requirements of the relevant training package or the specific accredited course and is a working document which will change over time with the support of an RTO’s continuous improvement process.
Under the Standards for Registered Training Organisations 2025, each RTO is required to develop, document and implement strategies for the delivery of nationally recognised training and assessment. This includes ensuring access to suitable resources, facilities and trainers which are all required to be recorded in the TAS for the relevant course.
Each course and each type of delivery is to have its own TAS document as it is to be customised to meet the specific needs of the cohort enrolled in the training. For example, if your RTO is delivering a Diploma of Business (BSB50215) online to local students and on-campus to international students, you will be required to have two separate Training and Assessment Strategy documents – one for the online delivery to local students and another for the on-campus delivery to international students.
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